Last updated: 10 July 2026 · Oriv Labs Private Limited
Oriv runs on a prepaid credit system. Credits you purchase do not expire and remain available on your account indefinitely, so there is no urgency to use them by a deadline.
If our platform fails to start your interview session – for example, the interview bot fails to join or an unplanned outage prevents your session from beginning – the credit you spent for that session is automatically refunded to your account. You do not need to contact support for this; it happens as part of the session-start process itself.
Once a session has successfully started, the credit for that session is considered used, regardless of how the interview goes or how you feel about your own performance. Dissatisfaction with your own interview performance, or simply not using credits you’ve purchased, is not grounds for a credit or cash refund – unused credits simply remain on your account for a future session.
If you believe you were incorrectly charged for a credit pack purchase, contact us at vinayak@oriv.ai with your order details. Approved payment refunds are processed back to your original payment method through our payment partner, and typically reflect within that partner’s standard settlement timelines.
Email vinayak@oriv.ai with your account email and, if applicable, the session or order in question. We aim to respond promptly.
Full legal and business details are on our Contact page.